Introduction

At Codemy Marketplace, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. This refund policy outlines the conditions under which you may request a refund and the process for doing so.

Eligibility for Refunds

Product Issues: Refunds will be considered if the product you purchased is:

• Not as described in the product listing.
• Defective or not functioning as advertised.
• Not delivered or accessible due to technical issues on Codemy Marketplace’s end.

Request Period: Refund requests must be submitted within 30 days of the purchase date. Requests made after this period will not be considered.

Non-Eligible Situations

1. Change of Mind: Refunds will not be provided if you simply change your mind about a purchase.
2. Product Usage: Refunds will not be issued if you have downloaded, used, or substantially modified the product.
3. Compatibility Issues: It is your responsibility to ensure that the product is compatible with your systems and software before purchase.
4. Downloaded Already: Do not download the product if you want to request for refund, once an item is downloaded, you cannot request for refund

Refund Process

Request Submission: To request a refund, please contact us at support@codemy.cc with the following information:

• Your order number.
• The product name.
• A detailed description of the issue.
• Any relevant screenshots or evidence supporting your request.

Review and Response: Our support team will review your request and respond within 7 business days. We may request additional information or clarification during this process.

Approval and Processing: If your refund request is approved, the refund will be processed within 14 business days. Refunds will be issued to the original payment method used for the purchase.

Disputes and Resolution

Dispute Resolution: If you disagree with the outcome of your refund request, you may escalate the issue by contacting our support team. We are committed to resolving disputes fairly and promptly.

Final Decision: Codemy Marketplace reserves the right to make the final decision on all refund requests and disputes.

Changes to Refund Policy

Codemy Marketplace may update this Refund Policy from time to time. Any significant changes will be communicated through our website or via email. Continued use of our services after any changes constitutes acceptance of the new terms.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at support@codemy.cc.

Agreement to Terms

By making a purchase on Codemy Marketplace, you agree to comply with this Refund Policy. Failure to adhere to these terms may result in forfeiture of your right to a refund.